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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Submit a Support Request
For support, email support@roamrig.com and include the following information. We are a very small team and cannot offer phone calls unless we have begun to diagnose any problems via email first AND have arranged for a call in advance.
- Your name
- The product you need support with
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A brief summary of the issue you are experiencing
- Please include all information in a single email. Sending multiple emails may result in a slower or incomplete response.
- Please attach any photos or other documents that will help us understand your problem.
Help us help you! If your request is related to power/charging, then also include:
- A screenshot of the Victron Connect app status screen:
- Screenshots of your batteries in the Lithionics app (only 2021 Revels and later).
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A description of what was happening with your system at the time of the screenshot(s), such as:
- Engine idling for 10 minutes, air conditioner on.
- Engine off and connected to shore power, house battery switch off.
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Engine off, not connected to shore power, van has not been driven for 6 days.
If your question is about using the Rixen heater controls in a 2018-2020 Revel, please review our operation guide. If you still have questions, then email support@roamrig.com and include:
- A description of the problem/question.
- A video showing how you set the Rixen Four Switch panel and the Thermostat (and 120V switch, if applicable).
- Follow this tutorial to check for error codes on the Espar Code reader and send a photo of the code reader display.
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