Submit a Support Request

For support, email support@roamrig.com and include the following information. We are a very small team and cannot offer phone calls unless we have begun to diagnose any problems via email first AND have arranged for a call in advance.

• Your name
• The product you need support with
• A brief summary of the issue you are experiencing
  • Please include all information in a single email. Sending multiple emails may result in a slower or incomplete response.
• Please attach any photos or other documents that will help us understand your problem.

Help us help you! If your request is related to power/charging, then also include:

• A screenshot of the Victron Connect app status screen:

• Screenshots of your batteries in the Lithionics app (only 2021 Revels and later).
• A description of what was happening with your system at the time of the screenshot(s), such as:
  • Engine idling for 10 minutes, air conditioner on.
  • Engine off and connected to shore power, house battery switch off.
  • Engine off, not connected to shore power, van has not been driven for 6 days.
    
    

If your question is about using the Rixen heater controls in a 2018-2020 Revel, please review our operation guide. If you still have questions, then email support@roamrig.com and include:

• A description of the problem/question.
• A video showing how you set the Rixen Four Switch panel and the Thermostat (and 120V switch, if applicable).
• Follow this tutorial to check for error codes on the Espar Code reader and send a photo of the code reader display.